Refund Policy

1. Eligibility for Refunds

You are eligible for a refund if:

• Your refund request is submitted within 7 days of the original purchase date
• The credits you are requesting a refund for have not been used to generate plans

We do not offer refunds on credits that have already been used to generate action plans, as the AI processing service has already been delivered.

2. Partial Refunds

If you have used some of your purchased credits and wish to refund the remainder, we will calculate the refund amount based on the number of unused credits.

For example: If you purchased 100 credits for ₹299 and used 30 credits, the refund will be calculated proportionally based on the 70 unused credits (₹209.30).

3. How to Request a Refund

To request a refund, please contact us via one of the following methods:

Please include the following information in your refund request:

• Your registered email address
• The Razorpay Payment ID or Transaction ID from your receipt
• Date of purchase
• Reason for the refund request

4. Refund Processing Time

Once we receive your refund request and verify your eligibility, we will initiate the refund within 2 business days.

The refunded amount will be credited to your original payment method (UPI, bank account, or card) within 5–7 business days, depending on your bank or payment provider.

5. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have already been used to generate action plans
• Free credits received on signup or through the referral programme
• Purchases where the refund request is submitted more than 7 days after the purchase date
• Credits purchased through promotional offers (unless the offer explicitly states otherwise)

6. Technical Issues

If a credit was deducted from your account due to a technical error (for example, a failed plan generation that still consumed a credit), we will restore the credit or offer a full refund at no charge. Please contact us with the details and we will investigate promptly.

7. Razorpay Disputes

If you initiated a dispute or chargeback through Razorpay or your bank before contacting us, please also reach out to us directly at info.planyogi@gmail.com. We are happy to work with you to resolve any payment issues quickly and fairly.

8. Contact Us

For any questions about this Refund Policy or to submit a refund request:

Email: info.planyogi@gmail.com
Contact form: planyogi.com/contact
Response time: Within 24 hours (Monday – Saturday)